this post was submitted on 01 Jan 2024
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If they hadn't known that it wasn't on then that would be a pretty big part of the screwup, I'm sure Starlink wasn't keeping it a secret that there was no service there.
Given the urgency of the request makes me think they didn't know.
I don't think we've ever gotten a reliable answer on if they knew or didn't though
Edit: E.g they've never admitted to a successful use in the region prior to that event to indicate it was actually on or attempted before.
Edit: I think they were also told it'd work in Ukraine, but maybe unknown to them that didn't include Russia controlled areas. I can see the mistake happening