well, shit.. it looked good for a moment but then I discovered it’s a Cloudflare site. CF is harmful to digital freedom and netneutrality. OTOH, I can see that they at least whitelisted Tor and the registration requires no information. But I see no upload mechanism, so it’s apparently not a way to contribute manuals.
synesthesia
joined 10 months ago
i’m not sure what an MC is, but I don’t see how to search for manuals on that site. After I upload a manual, how do people find it?
I drempt of applying for a job at Beko just to get the training and info at their expense, then quitting on the first day. I think that would be the right level of therapy for me.
Thanks! That helps. This msg brought me to a rar file for a similar machine with the same text as you found. So I was able to see the error code, but clearing it does not work.
Thank you! That is very useful. That document mafia page looks vaguely familiar. I wonder if I saw that at some point and gave up, because I got this just now:
“Cannot contact reCAPTCHA. Check your connection and try again.”
I have little tolerance for any CAPTCHA. Since it seemed relevant and you already confirmed there was a gem in there, I made more effort.. enabled more and more layers of nested JavaScript, turned on images, and got past it.
It’s progress for sure. Holding the 1st auxillary button revealed the error code, which I have attached. Looks like this for anyone else with images disabled (black=unlit):
Ⓞ⚫Ⓞ⚫⚫ Ⓞ⚫⚫⚫
There is still a secret decoding ring missing, but if I can assume that the top row of LEDs are 1’s and 0’s from left to right, I apparently have error code 101 (in binary, which is “5” in decimal):
H5 : PUMP OPEN OR SHORT CIRCUIT
That’s not what I was expecting. I was expecting a tacho failure. The pump spun fine when I hotwired it and the tacho was clearly visibly broken.
The wiring diagram shows that the resistence across the pump should be 75.6 Ω. I measured 141.1 Ω using a crappy pocket multimeter on the PCB side of the wire (so long cable included). That difference seems huge. I’m not sure what to think of this. I don’t think the PCB would be sophisticated enough to measure resistence. So I wonder if I am misinterpreting the error code.
I cannot clear the error code. After displaying the error code, I hold Start/Pause for a few seconds and it gives a quick flash as if to acknowledge that the error should be cleared or that it took an action. But it returns to the same error state anyway.
WMD 26125 T
I managed to get the (useless) user manual (which is not easy for someone who refuses CAPTCHAs and other shenanigans by the user manual mafia cartels). But I could not find any trace of a service manual. The leading “WMD” seems to be significant. It marks the time period. There are many models with that prefix but any service manual for a WMD-prefixed machine might be useful.
Beko’s parent company is “Bionaire”, though I don’t think I’ve seen washing machines branded as Bionaire. I’ve heard Beko rebadges other machines, but I don’t know if my machine has any other underlying or parent brand.
Note from my other thread I spoke to a Beko tech support person who was willing to help. He asked what was wrong and started to speculate on the issue. Then I ran out of phone credit credit and we got cut off. I think he was guessing that the motor was bad, but it actually turned out to be a broken tacho, which I later fixed.
When I called back after fixing the tacho and buying more GSM time, I was hoping to reach the same person but got a useless lazy fucker instead, who could not be bothered to look anything up.
The person I spoke to on my first call put me on hold to go collaborate with a colleague. He was also surprised to be getting a call over a 15 y/o machine, but he did not use that as an excuse for shitty service. He made an effort.
I could keep calling back until I get an answer. But it’s costly in Belgium (15 €c/min). The shitty call I posted the transcript on probably cost me €4-5 and probably ½ of that is the cost of the initial phone navigation and hold time waiting for someone.
Need a website to show good repairability of all machines. Eg iFixit or something to consult before buying any new machine.
I want my money to feed a supplier who supports repair. When a washing machine salesperson is asked: “please show me a machine that comes with a service manual (not just a user manual), wiring diagrams, and please demonstrate for me diagnostic mode on one of these showroom floor models”. Completely fucking stumps them. They cannot handle it. Not a single machine. They look at me like I am crazy for asking. Thus I will not buy a single new machine. From where I sit it’s crazy that they can still sell disposable washing machines in 2025 -- while the EU’s Right-To-Repair law has been tied up in discussion for over 10 years.
Maybe I would buy a 2nd hand machine, if I can verify that leaked repair literature exists first. Which is a problem because the pop-up street market I would buy one from is there for just 1 day. Then next week that day might have different sellers and different models.
I would be interested in trying. Would the serial port that I describe here be the way to dump the f/w?
My laptop docking station has a DB-9 port.
I am so much more motivated than the typical consumer. My goal is that when someone else (your typical lazy consumer who may only care to get a refund) returns a can of worms to the grocery store, that the grocer have an obligation¹ to record the food quality/security issue and report it in a way that it gets tracked and ideally in a centralised place.
So indeed as I said, we need to evolve more. We have banks hyper-reporting on mere suspicion of something they perceive as off under excessive AML rules as if there is a gun to their head, yet you bring a real live creepy crawly to a grocer and there is minimal action.. as you say getting swept under the rug as shrinkage.
¹ or pressure of some kind.
It’s something that should have been recorded and analysed. Perhaps they would discover something, like maybe they should inspect the rooibos before adding the white chocolate (if they are not already).
It might have had that, I don’t know; I don’t have the tin anymore. But indeed, we need to evolve more. Consumers are not going to pay to ship a tin to a producer. Store returns are managed by stores who potentially ship stuff back to their suppliers. In this case a bean-counter refused a return which then caused them to neglect to record a creepy crawly in their own food brand.
35
(Belgium) Found a mealworm in Delhaize rooibos “tea”. Return refused. Food safety report ignored. Do we rely on Twitter for food safety?
(media.thebrainbin.org)
It may be difficult or impossible to control food quality well enough that every container be mealworm-free. But I expect metrics to be kept so someone can monitor whether or not a supply chain is doing something notably reckless.
Delhaize history
Delhaize started off as a food producer who was regarded as a brand of high quality products. Then they became a big grocery store chain. So of course they sell their own products. And in fact I have never seen Delhaize products sold by other stores.
.
When I tried to return the rooibos, the CSR asked for a receipt. I did not have one, so he refused. I said: look, it’s brand of the store, so of course it came from here. He argued that it may not have come from /this/ precise store.
I don’t give a shit about getting a 2 euro refund. My whole point was to get the incident recorded so they can look into QA issues. So then I reported this to the food safety authority in Belgium. It’s possible they acted on it, but they sent no acknowledgement. Which effectively signals to consumers they are wasting their time by reporting quality issues.
Is this all normal? I would expect a public health agency to be keen to encourage reports of worms packaged in food.
I think the norm is (sadly enough) to use Twitter. Someone tweets “worm in my food” with a good photo, it gets some attention, then the supplier is forced to try to remedy their embarrassment. This hack doesn’t work for non-Twitter non-Facebook users.
(edit) attached a pic
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Good tip. I get the impression they only want service manuals and exclude user manuals. I do have some service manuals to contribute so I’ll be considering ifixit for those for sure.
I guess they wouldn’t want the user manual I just scanned. A search of their docs db doesn't show any user manuals so I suppose a user manual would pollute their archives.