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The original was posted on /r/maliciouscompliance by /u/Cella_Life on 2024-03-03 17:31:24.
I was at a $$$CoffeeShop and yesterday was one I will forever be grateful to my manager for.
A customer came thru ordering a blended beverage said beverage was modified to the point of being not even remotely what the original drink was. Can I also prefer r this by saying the drink was ordered at drive with a child SCREAMING into the headphones the whole time and customer did nothing to calm child just spoke louder.
So when customer drives up the drink with multiple modifications was missing one. It was a topping that was easily added on top but customer wanted the whole drink remade….. why I asked as we had a line and I had more drinks to get to.
The answer was it didn’t have enough caramel drizzle. Now the drink doesn’t come with caramel drizzle. It was ordered with extra caramel and I did put a ton on the top as well as put caramel around the cup which is already EXTRA. I was told they wanted extra extra sooo….
I coated the inside of the new cup. The caramel was so thick you couldn’t see the drink. I also added a 1/4” to the bottom just in case.
And added EXTRA of the other topping requested and gave. 1/2 container of it on the side per my managers instructions.
Now this was my 3rd to final drink I made cause it was my day off and I came in to help and the time I agreed to stay to was past and the second time I agreed to stay to was also past.
I was doing 1 last task of wiping down the cafe and clocking out. In comes customer. Customer is so angry. Cause customer said they didn’t deserve to have an employee get mad and fill their cup with 1/2 syrup. Manager tells them well what do you want? You got extra caramel it wasn’t enough and you get extra extra and it was too much. You’re gonna have to explain what you are wanting.
Love my manager