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The original was posted on /r/maliciouscompliance by /u/hastings1033 on 2025-09-09 12:52:00+00:00.
I'm sure lots of people have stories like this - and here's mine
I'm retired now after a long IT career. Like most such folks I worked as a software developer for part of this time earlier in my career. For a time I worked for an engineering firm that produced a lot of architectural drawings and blueprints as part of the design process. I was the dev lead and primary designer for a new system to track drawings as they moved through the development and review process.
To get to the point, the new system was launched to mostly good success and heavy usage. As with all new systems, people had a learning curve. As it was not a huge company, most of the user community knew me. We also had a "help desk" who's job theoretically included providing user support for this new tracking system. However, the company had ignored my repeated requests to let them spend meaningful time with me to learn the system well. The user community quickly realized the help desk was useless so they would call me directly. I was fine with this - I always found helping the user community my favorite part of my job.
Word came down to me that I was to direct all such calls to the help desk. Frankly, I ignored this at first, but after a while it was made clear I could not. So, I complied. That did not go well for the users. They basically got no help.
Took only about 3 days for word to come back that I could help people again and time was set aside for me to properly train the help desk folks.