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Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn't a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher calls an account that I can't unlink, triggers mandatory 2FA to an email that doesn't exist. They refuse to help despite my willingly handing over a lot of private information - their support system is as good as fake. The end result is I have sank >£100 in buying their games and they ensure that not only do I not get to continue my account on GTA V, but I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.


Partial 'correspondence' of my third attempt to get help from them. Twice they ignored the support subject.

Judging by other complaints online this exact issue has persisted and screwed over players since the creation of GTA V, so at least 12 years.

I have the same issue with Activision, and here's the kicker. They're exactly the same blueprint. Same support. Same result. Same fake-ass Western names on their signature.

I feel like Rockstar needs to be continuously pressured, injustices talked about, just in case they give.

Just don't give corps like Rockstar money.

Additional:
(from Schwaggaccino • 2y ago • Reddit)

I emailed Rockstar and started a request ticket and they want me to log in to get me to reset my 2FA which is preventing me from logging in.

THIS IS PEAK CLOWN WORLD I CAN'T BELIEVE SOMEONE ACTUALLY GOT PAID TO IMPLEMENT THIS JOKE OF A SYSTEM

Edit: For the time being it seems they have disabled all support as none of my support requests are going through, even with omitting data and using VPN multiple times.. I've had seven unsuccessful tickets and was just brainstorming how to automate the requests.

Final Edit: Thanks for your responses everyone, looks like legal is the only route. After 24h my support requests are still being auto blocked (not submitting as there's no delay before response), and I am skeptical they switched off support for that long, even if it is fake, so they just blacklisted my details I think.

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[–] Dudewitbow@lemmy.zip 19 points 1 week ago

yeah this is the circle of ownership because the only way to get your account back at this point is social engineering, which is a serious topic about getting accounts hacked which different companies will handle seriously, as it requires a level of "trust me bro" on identity, If possible, id try to look for a CS that will take receipts of the game purchases to help further prove your identity.

[–] Goodeye8@piefed.social 17 points 1 week ago (1 children)

Mandatory launchers can fuck right off. I was lucky enough to get Rockstar support to accept my Steam purchases but even then I had to try twice because the first time they pretty much blew me off.

I also had a similar issue with Ubisoft. There it was actually easier to restore my old email than get Ubisoft support to cooperate.

In short, fuck forced launchers and anyone who says "it's just another account". Yeah, it is at the moment but who knows 10 years from now. You'll be locked out of your games because some fuckery happens and support won't do shit.

[–] Flagstaff@programming.dev -5 points 1 week ago (3 children)

Mandatory launchers can fuck right off.

... Iike Steam's? 😛

[–] Goodeye8@piefed.social 10 points 1 week ago* (last edited 1 week ago) (1 children)

You know what I meant. If I buy a game on one launcher it shouldn't open another launcher that then launches the game. The other launcher is completely unnecessary but it is mandatory to launch the game, hence mandatory launcher.

Edit: just to make it clear, if I make another account on another store that IMO is fine. I don't have a problem with having steam, gog and itch accounts. But when I buy a game on one storefront/launcher and then I have to make an account on another storefront/launcher to play the game I already bought, that's bullshit. In OPs case he was forced to make an account for a game he bought elsewhere and is now being punished because the company is stupid.

[–] Flagstaff@programming.dev 2 points 1 week ago

Oops, I misunderstood and agree; I didn't realize a second launcher was the issue here. That is messed up.

[–] ech@lemmy.ca 7 points 1 week ago (1 children)
[–] Flagstaff@programming.dev -1 points 1 week ago

I am aware of this list. Try comparing it to itch.io and GOG, though.

[–] Lfrith@lemmy.ca 4 points 1 week ago* (last edited 1 week ago) (1 children)

Think the complaint is where a launcher is required on top of a launcher. Like if you buy Cyberpunk 2077 from Steam, GOG, or Epic it doesn't required another launcher on top of the launcher you bought it from.

Good thing is that it does seem like majority of games don't do that. Even EA is moving away from it.

[–] farcaller@fstab.sh 1 points 1 week ago (1 children)

That's not the best example, because CP2077 has its own launcher (at least the steam one)

[–] Lfrith@lemmy.ca 5 points 1 week ago* (last edited 1 week ago)

--launcher-skip

And I'm talking about launcher the type you have to log in again.

Example being Ubisoft games where you get it from Steam or Epic and then have to install UPlay and then log into UPlay.

I'll even use Finals as an example which isn't DRM free. You install on Steam and go on playing with no additional login into a secondary launcher. Or you install from Gamepass with no additional login for a secondary launcher.

[–] voracitude@lemmy.world 10 points 1 week ago (1 children)

First of all, I agree entirely. Now: Pounds, so you're in the UK. Have a read about your options with the ombudsman service: https://www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

the Financial Ombudsman Service sorts out problems with banks, insurance, PPI, loans, mortgages, pensions and deals with other money and financial complaints - read our advice about getting your money back if you paid by card or PayPal

If nothing else you're putting them on blast with the government, and that contributes to the paper trail for eventual action. In the meantime it might get your complaint resolved. Did you try tweeting at their official account too? Sometimes that can help get things moving.

[–] Lyra_Lycan@lemmy.blahaj.zone 6 points 1 week ago (2 children)

Thank you! I didn't think an ombudsman would be at all helpful against a game company, I should reconsider aha. No Twitter account but that's good advice!

[–] meliante@lemmy.pt 3 points 1 week ago (2 children)

It's not a game company. It's a company period. It sold you something that you're not able to use.

[–] TWeaK@lemmy.today 2 points 1 week ago

Yes but the financial ombudsman regulates financial services.

[–] thejoker954@lemmy.world -1 points 1 week ago (1 children)

Through "no fault" of the company and years after the purchase.

Its not the companies fault he couldnt be assed to :

  1. Diversify his email addresses in the 1st place
  2. Update his email address.

When you put all your eggs in one basket, you've really got no one else to blame when you then decide to throw the basket away.

[–] meliante@lemmy.pt 1 points 1 week ago (2 children)

Still paid them money and they're not allowing him to use what he bought.

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[–] TWeaK@lemmy.today 1 points 1 week ago

You're right, this is more of an issue with your purchase not being complete. I think your legal remedies would either be through your card provider (probably too late) or civil action directly to Rockstar.

[–] rdri@lemmy.world 10 points 1 week ago

I know this is probably not helping but ideally you'd want to go through this process

https://support.rockstargames.com/articles/3LQJYIs9AJMwjylupZXB2K/changing-the-email-address-on-your-rockstar-games-account-without-access-to-the-email

If this process is not working people might want to report on it.

[–] Little8Lost@lemmy.world 9 points 1 week ago (1 children)

I advise you to try out GOG and itch.io as they sell games wbthout DRM

[–] Lyra_Lycan@lemmy.blahaj.zone 4 points 1 week ago (1 children)

Thanks, yes that's good advice. I've got an account with GOG and use their launcher

[–] Flagstaff@programming.dev 1 points 1 week ago

Although l think it sacrifices achievement progress, you may consider Heroic Games Launcher instead, which is open-source.

[–] CountVlad47@feddit.org 8 points 1 week ago (1 children)

Maybe I was lucky, but I had the same issue where I no longer had access to my old e-mail account and they sorted it out for me within a few hours (after a few e-mails back and forth).

It probably helped that I was able to provide them with a screenshot of the game in my Steam library as well as a list of all the games linked to my Rockstar account with dates of purchase. To find the dates of purchase on Steam I went to "account details" and "view purchase history".

[–] Lyra_Lycan@lemmy.blahaj.zone 1 points 1 week ago

Thanks - from what I can gather the support member is a roulette spin with each message - hopefully I can use your tips and increase my chances of success

I couldn’t play red dead 2 because of some old email I didn’t recognize was associated with my rockstar social account that was linked to my steam account where I bought the game. I didn’t even give a shit about cloud or online play. I just wanted to do the game all alone but it wouldn’t let me without that email. It was the dumbest shit ever and i eventually just got a refund. They definitely use people over seas for support and it takes them forever to reply.

Yep. I have the exact same problem with EA-Connect. My account is just gone because EA doesn't offer any support.

[–] doingthestuff@lemy.lol 3 points 1 week ago (1 children)

My daughter played on my account while she was a minor and didn't have her own rig. She got a gaming PC and her own steam account and is grown now, has her own copy of gtav.

But my account is tied to her email. Almost every time I want to play I have to call her. I'd just buy another copy on a steam sale but, "you already own this game".

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[–] Lembot_0004@discuss.online 1 points 1 week ago

Ok, I won't. I don't like launchers anyway.

[–] Fecundpossum@lemmy.world 1 points 1 week ago (1 children)

Yep, I have the same story verbatim dude. Fuck Rockstar, permanently. Haven’t played one of their games in like 5 years, and I never will again.

[–] WhyAUsername_1@lemmy.world 6 points 1 week ago

I mean, rockstar hasn't release a new game in like 5 years. So you have not missed out on anything yet.

[–] _cryptagion@anarchist.nexus 1 points 1 week ago

thanks for the tip, but I don't buy any games I don't have to.

Not a fan of Rockstar in particular.

GTA (as in, the first one) was a wonderful gaming experience. GTA 2 changed the game in some interesting ways, yet it remains the black sheep of the series for some reason. 3, 4, and 5 were iconic. Then 4 came out again (oops, the OG 4 is actually just Vice City, it's not the fourth game but it's also not DLC, not sure how that works. Interestingly while GTA 4/VC and GTA 4 were in different cities, GTA 5/SA and GTA 5 both took place in San Andreas (and surrounding areas). Anyway, I couldn't get into the new GTA 4. GTA 5 was better, but I never finished it. Then they paused GTA to do a sequel to their Red Dead games, neither of which really went anywhere (popularity wise) but whatever, RDR2 (sequel to Red Dead Redemption, itself a sequel to Red Dead Revolver) ended up being a massive hit. Wasn't for me, but I enjoyed what I played (the intro and maybe a couple hours after).

I don't think GTA VI will be worth $100. I'm not interested in paying more than like $40 for it, tops. But, that's just me. I know even at $100 it will break records and then everyone will think they can sell their games for $100 each. I don't like it, but it's going to happen.

[–] Yurgenst@sh.itjust.works -2 points 1 week ago

I delt with the exact same issue recently. I was locked out of my 13 year old Rockstar account and despite sending everything asked for they wouldn't help me. It took 9 separate support requests over the course of 6 months before I was able to get my account back. Their support is the most infuriating AI bullshit I have ever dealt with.

I didn't know if it will help you but it seems the key phrase that actually got them to look at my account was that I was "worried about my account being compromised". It was a complete lie but I had run out of options. They ask every time "when was your account linked to steam/epic" and I just said "I've never linked epic, oh no someone has my account!!". That was the only thing that worked. Good luck 🤞

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