God, can these companies fuck off with their third party launchers? Its why I don't buy any game off Steam which has that warning, not worth the hassle

Everyone in the comments making such a huge deal of account security when literally all Rockstar had to do was allow people to unlink their Steam accounts from Social Club. It could even be done in their own launcher, with the credentials of the Steam account that actually owns the game. Then people could just make a new Social Club account, it's not worth shit anyways.

They're locking people out of playing a local, offline game, over some decade old account that I used my spam email for, and now I'm supposed to remember it? Get a fucking grip bro.

Why don't you request a refund from Steam? If the game doesn't work because they changed it then I want my money back.

Time to sail the high seas.

Step one: put this on your tinder profile:

I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.

Step two: reel'em in. You're free now!

I have the same issue and had the same result with Rockstar. Ubisoft managed to change my email though after providing proof of purchase. Fuck Rockstar, I’m sailing the seas with their games.

This isn't unique to Rockstar. If the email you created an account with is dead, you're screwed no matter who it is. I had this problem with Dropbox once. Luckily the email in question still existed, I just didn't know it. However since it was on a friend's server he was able to hook me back up.

Exact same for me but an Ubisoft game linking my Steam account to a long gone email address of a long gone Ubisoft account.

Absolutely hopeless customer support saying there is no possible way for them to help me.

Good thing I wasn't planning on buying any Ubisoft game ever again, problem pretty much sorted itself out.

One way to fix this is buy your own domain and own all the email accounts.

Have you tried using FiveM? Last I knew it didn't require social club access.

What exactly happened that leads to your conclusion that none of your support requests are going through? And why was it not possible to continue the on-going support request that you showed in your screenshot?

Did you try typing goru@n.ga as your email address?

IRL you don't need an email account to do road violence. Simulator is worse than life. Matrix, confirmed.

I used to work for a company that Epic Games outsourced their support to. We were based in Athens, Greece. There were other companies receiving the same email pool on Helpdesk Bulgaria or Romania, as well as an Indian office, all supporting US customers via email.

We were paid 3.5eu / hour and our performance was micromanaged by counting how many replies we did per hour.

Hence, we had canned responses that we'd copy/paste to save time and maybe achieve a bonus for that month.

Unfortunately we ended up being shit on on reddit on multiple occasions because some poor guy misunderstood the request and a legitimate request would be promptly denied, even though it shouldn't be. The level of English comprehension varied wildly among us.

All I'm saying is maybe Rockstar actually has a way to ID your account based on IP addresses, credit card used, date purchased if you have the receipt email, driver's license etc and you're just dealing with an underpaid dude in Eastern Europe not quite understanding you.

Usually if you threaten to sue they escalate to tier 2, so you may have more luck that way and tbh I don't know about Rockstar, that's how Epic did it back in 2018.

Maybe try explaining it a different way? I dunno but good luck.

Edit: I just saw the rest of the messages in your comment.

I wouldn't have given you back the account either in their shoes. You just claim things that anyone could claim from their point of view, they have procedures they need to follow.

They can't try your password, or see it anywhere and would never ask you for it either.

They're asking simple things that you should have been able to verify. After that they'd likely ask for IP addresses and last 4 digits of card used etc.

They have to do this, or anyone's account could be hacked by social engineering all too easy.

~~Lol, YDI. When asked to provide the identifiable information, you just say "Stop and do the thing I want." You seriously expect them to just hand over an account to someone who can't provide basic information about it? You owned yourself, pal.~~

I misread the order of the interaction, which painted a much more antagonistic view of OP. Sorry about that. That said, the actual interaction plus their further reaction here is still not good. "Brainstorming how to automate the requests" is not an appropriate response to any of this.

Looking at the conversation, you do sound like a hackerkid™ trying to social engineer itself into someones rockstar account

You should give them the info they ask for
Also, the poor indian dude answering you probably doesn't have access to you crew's name in gtav or anything like that.

Don't give them money because you aren't able to keep your email address updated? Don't give them money because you are not able to provide the information they need to verify you are who you say you are?

I've worked costumer support for many years, and me and my supervisors would have rejected your request too. Since you can't provide what they want (not even a definite nickname wtf), you probably can't prove the purchase either.

Don't flame some poor support guy or a company, kick yourself in the ass for letting it slide for so long that you cant even remember the original nickname anymore and chalk it up as a learning experience - we've all been there.

Yeah this is the cancer that is email 2FA.

Unfortunately email is the only way they have to verify your identity. No email, no account. But this is very much not exclusive to Rockstar.

I changed my email a couple of years ago and it's absolutely astonishing how many companies are completely unequipped to deal with someone changing or deleting their email account.

I dunno man, I'd kind of rather you lose your account rather than Rockstar happily handing over my account to anyone who contacts support and claims they're me but can't access my email account.

A lot of private information

Public nicknames, passwords and emails that could be fished from public dumps and retried, public crew names.... Where's the private and where is the a lot?

Also you're not even paying attention. You called someone Aaron well after they've left the conversation.

Yeah I wouldn't have let you in either with that hostility and level of vaguery