this post was submitted on 23 Jan 2024
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/NomisLegnots on 2024-01-20 19:22:14.


I hate selfcheckout at grocery, there isnt enough place for a full grocery and the weight detector doesnt work half the time. So I go once and all the check are close I have to use selfcheckout and there is 2 employes supervising the customers. They take a long time to react each time the device bug, to check age when you scan alcool, etc. So it took me about 15 minute to get a cash (there was 10)

Now here you have to pay yout plastic bag and now you even pay for paper bag, at that time not all places charge for paper bag, I knew they did.

At the end come the question "How many plastic bag did you take?" Cue malicious complaisance, I knew it meant "all bag", but act like I didnt. I only took 3 paper bags. So I press 0, then didnt ask for paper bag. This time the director/owner react quickly.

"You had to press 3, you took 3 bags"

"Sorry but it asked me how many PLASTIC bag, I tough there was another question for paper and tought they were not the same price"

he didnt believe me and she scan an article to test it then he see the question.

"Next time make sure the proper question is asked or even better dont force people to self checkout"

Saved 15 cents but it was worth to see its face. Never were people force to selfcheckout and now the question is about bags not plastic bags.

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