this post was submitted on 19 Jan 2024
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/ContributionSad5655 on 2024-01-19 19:21:48.


I was shopping at a large home improvement store a few years ago. Think of a place with orange signage. They used to have a particularly nasty woman who worked by the checkouts. You could tell she thought we were all stupid and beneath her. It was very early on a Sunday morning and I had a cartful of assorted items. I knew some of the items wouldn’t scan.

The only thing open were the four self-service registers. I asked the woman if I could get some help because I knew something wouldn’t scan. She didn’t even look up from what she as doing and in the most condescending voice possible said, “All you have to do is run it over the scanner. Just scan it“. I scanned my small bag of grass seed. I scanned my bottle of plant food. I scanned the new igniter kit for my grill. Then I grabbed one of the landscaping pavers and plopped it down on the scanner glass. The sound coming from the machine would seem to indicate it wasn’t scanning. I flipped it over and tried the other side. The scanner made more protesting noises.

Now I had every employee in the area over trying to help me. Of course the manager came over and they were trying to make a huge scene. There was another customer who was standing right there who called out the employee and said she was very rude to me when I asked for help and said I was following her instructions perfectly. Needless to say, I left with all my stuff. I don’t know how long self-serve #3 was out of commission. It was still closed the next weekend. I never saw that employee there again.

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