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The original was posted on /r/framework by /u/umstunah on 2025-01-08 13:54:59+00:00.
I’ve had it for like 3 years, I’ve had to replace every piece at least once, the hinges have all been trash been on 3 variants. The mousepads have all been trash on my 3rd. The gloss monitor was horrible outdoors and was finicky, motherboard has had issues twice now. Battery went soft within a year and a half…on and on.
The last straw is a firmware update bricked the mainboard (that I bought last year due to dead usb ports) to where there’s no lights. luckily I still had the one with bad ports to keep it going in the interim I go through support do 17 backflips, pull the laptop apart 6 times and yay they finally agree to “make an exception” and send me a new one.
New one arrives, aaaand it’s a doa. Now they want videos and have me do all the same shit I just did for the first one which I did when it arrived and wouldn’t turn on. I’m not a damn vlogger…I don’t record my entire existence and I’m sure as hell not risking something else breaking from tearing this thing apart 3 more times to satisfy their shitty support. I use this thing all day everyday. Yeah it’s been fairly reliable but I’ve basically bought it twice now with all the parts I’ve had to replace. At this point I’m so over the experience I won’t ever buy another one from them.
/endrant