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The original was posted on /r/maliciouscompliance by /u/mavynn_blacke on 2024-12-20 17:13:14+00:00.
Ah, the holiday retail-where "peace on earth" meets "entitled fury."
Last year I managed a Christmas Tree Lot in SoCal, the most entitled place in SoCal as far as I can tell!
Karen comes in and demands her towering 14-foot Christmas tree be delivered without tipping the delivery team or paying for the additional manpower such an enormous task required. Naturally, the contracted drivers, unimpressed by her tirade, collectively noped out of her delivery altogether.
Cue Karen turning her wrath to me, insisting I, the manager, deliver her tree personally. Or refund her the $800 her fresh cut tree cost. Sure, let me just strap this tree to my car like it's a festive jousting lance. Instead, I did sweet, sweet malicious compliance: refunded her money on the spot.
She wasn't expecting that.
"Here's your full refund," I said, handing her the receipt with a smile. "Merry Christmas!
That's when she really lost it. Screaming about her ruined Christmas, she crumpled the receipt, chucked it at me like I was the Grinch incarnate, and stomped out, yelling about how I'd single-handedly destroyed her holiday spirit.
Later, I could envision her telling her family why there was no tree. Hope they enjoyed the story as much as I did.
Edited for clarity