this post was submitted on 24 Nov 2024
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/CatDadAz on 2024-11-24 03:57:29+00:00.


This was some time ago, but the story is still good one for angry customers. I was working for a cell phone company. In bound C/S and Tech support. As usual is my fault … and … happened

This one customer has always stuck in my mind. ( yelling of corse ) “the bill is always wrong I need my phones shut off now” along those lines. Per policy I need to tell the angry guy. If I shut the account off RIGHT NOW this call will end and all your account will. Told me I was a smart ass and suddenly the line was dead.

( just expanding on a comment I made in another thread )

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