this post was submitted on 09 Jul 2024
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/HatHattington on 2024-07-09 10:56:00+00:00.


Ok, so some background. I worked with tech support from a phone brand some years ago and we would sometimes send people free chargers and some other things as goodwill. It was nothing that we were forced to do, we could just do it at our own discretion. We would also log calls and ask customers for contact information and product information to do so.

One day I received a call from a customer who just excreted toxic energy from the get go. He was mad that apparently someone had promised him a couple of free chargers for his trouble but he had yet to receive them so he demanded that I sent them to him. I asked for his phone number and email so that I could look it up but he refused stating that he doesn't want us to save any of his data and demanded that I would delete all the data we had of him in accordance with GDPR. I answered "But sir, I can't look up and see that we've promised you a charger and I can't process any data deletion of data I don't have". He started cussing a bit, calling me unprofessional. He then gave me his name and address which I noted down in a temporary document I created as he didn't want any information in our system. (For some reason he was okay with this and I didn't find anything in our systems with that information. He then demanded that I send him the chargers for free and that I deleted all his information right after the call. I just happily agreed, we hung up and in compliance to what we discussed I deleted all the information from my document. A shame I no longer had his name or address and that I could't send him those chargers. :)

A bit anticlimactic as I never heard from him again, so he likely called different places to demand free stuff. I, however, still smile when I think about this past interaction

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