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The original was posted on /r/maliciouscompliance by /u/TwistedTinkers on 2024-07-09 08:39:47+00:00.
I work in retail and recently we have changed the layout within our store. I am on the customer service end taking third party returns within our store. The layout changed many things, one of the things was where my return area was located. The third party returns moved to the old customer service desk and the store returns moved to the front registers.
I was tasked with taking these returns as well as taking care of online purchases that are too big to be up front for the customers themselves to take. Many rumors spread about our phone systems, some employees said the phones were moving up to the registers where customer service is, some said they were staying at the third party desk. I was getting called out for not answering every phone call that came through the system due to long lines at my return area. I asked my manager how to handle it, I do not mind answering calls, however, if I can’t get to them due to a line, I won’t answer them.
Manager told me how to handle the phones and addressed the rumors; the phones would stay at my return area. So fast forward to my next shift, and here’s where Malicious compliance comes into play. Any call I am able to answer, I make an announcement for who it is for on the radio. If nobody in that department answers the call, and the phone system kicks the call back to me, I ignore the call. I did my job, I answered the phones per the manager’s request and redirected the call. If no one else answers, it is not my fault. I did not want the phones where I am due to me not being able to answer 90% of the calls as they were for a different department. Problem solved. :)
Edit: they hired me for these third party returns, Not to answer phone calls all day, if I am getting yelled at for not being available to answer a damn phone, hire more people who can help do that