Sync for Lemmy

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Lack of support from Sync Pro Developer (lemmy.dbzer0.com)

submitted 11 months ago by Whiskey_iicarus@lemmy.dbzer0.com to c/syncforlemmy@lemmy.world

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I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn't wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn't recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

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[–] mp3@lemmy.ca 2 points 11 months ago (1 children)

You should have a trace of the transaction somewhere in https://payments.google.com under either Activity or Subscriptions & Services.

[–] Whiskey_iicarus@lemmy.dbzer0.com 2 points 11 months ago (1 children)

I don't have any problem showing proof I have purchased Sync Pro.

I attempted to request support first and received a quick initial reply about my problem. Never got an update so I requested a refund in the same email chain and still haven't heard back. I then went through the Google Play refund process and they said they won't refund me either.

So I'm just out my money. No big deal, and I moved on. I just posted so if someone was looking into paying what I think is a ridiculous price for a year of ad free and some features, there was some good feedback.

[–] mp3@lemmy.ca 1 points 11 months ago (1 children)

Just saying that there could have been some kind of payment issue, it's better to ensure everything is fine on that front first. Anyway I bought the lifetime adfree and I'm happy with it, although I don't use it as often as the mobile web-UI since I can't do most of the instance admin stuff through it.

[–] Whiskey_iicarus@lemmy.dbzer0.com 1 points 11 months ago

I'm very glad that you're happy with your purchase.