this post was submitted on 22 Dec 2023
89 points (98.9% liked)
Asklemmy
43941 readers
518 users here now
A loosely moderated place to ask open-ended questions
Search asklemmy ๐
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Do you have any tips for books, websites, or whatever on how to get started? I love computers and the whole topic of programming is fascinating to me, but I don't have the money (or time (or energy)) to go to back to school.
I work in a dead-end retail job and I really really really need to get out. Lol.
I got out of a 7 year retail streak and into technology through support. Many organizations or BPO's see a lot of churn in technical customer support and have on the job training to get your feet wet. Then the ones who stick around and learn the product move up or laterally within the organization. A good org will farm from support. A good org will provide up-skill and training opportunities, subsidies etc to help people progress their career and stay at the company.
Find a local call center or look for remote support jobs if you are tired of retail and then use the company perks to progress.
Source: I left retail for tech support in 2012, 2 years at a BPO, 8 years working with varying tech and progressing titles learning new things and getting free certifications. Now I manage a support team of 14 because I like helping people. Former colleagues from the same BPO are now directing program management, engineering teams, development etc.
That sounds like a great idea, but I get serious anxiety from phone calls so I don't know if that'd be a good fit for me. (I have an anxiety disorder and phone calls are a bit of a sore spot with it.)
Thank you for commenting with it, though! I really appreciate the advice!
If you've ever been put on hold or had long moments of silence while dealing with support, large chance the person helping you is dealing with the same issues. Sure beats dealing with shit customers face to face though!