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All of the other answers mentioning coturn here are wrong - your friend is trying to call you using element call, which needs an instance of a livekit and a JWT micro service to grant permissions to use the livekit instance. You can use a livekit cloud account, but you do need to host the JWT service. I would suggest looking up Element's documentation
This is probably the reason. Older element versions has video and telephony via native interfaces and coturn/turnserver for firewall hole poking.
The newer Element X uses a different infrastructure that even allows multi user conferences. You need to update your well-known server response to point it to the new infrastructure: https://github.com/element-hq/element-call