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Plex is freemium in the sense that the software walls off certain features. But the content is always hosted by you; Plex doesn’t actually control any of your media. You’re not hosting it on Plex’s servers. So there’s no way for them to realistically take your media away from you.
Jellyfin is the FOSS alternative, but isn’t quite mature enough to overcome the “friends and family factor” in many peoples’ setups. Basically, Plex makes remote access easy, by proxying the initial connection. The same way DDNS turns a dynamic IP address into a static URL. You host the media server, it tells Plex “hey, I’m located at this address”, and then your various devices simply ask Plex what your server address is. So in that sense, connecting with plex “just works” much easier.
Plex also handles all of the signup and onboarding stuff; Sharing your media libraries is as simple as having them create a Plex account, sending each other friend requests, then granting access to your server. Plex handles all of the backend authentication stuff, and they made their own account, so you’re not bogged down by managing a ton of different accounts.
With Jellyfin, all of that DDNS and account management stuff needs to be set up by you. The Jellyfin devs don’t host any centralized servers, so there’s no way for an app to ask what your server’s address is. And since they’re signing in directly to your server, (because again, no centralized service to handle that), it means you as the server owner are managing accounts for all of your friends and family. So if grandma forgot her password for the fifth time this month, you’re the one resetting her password.
There are other ancillary services that help smooth a lot of that out, but setting them up is a fairly obtuse process if you’ve never done anything like it before. And it also means that you’re setting up six or seven different containers, just to emulate what Plex does right out of the box. The demographics here tend to skew towards system admins and IT professionals, so all of the inevitable “psh, setting it up is easy. I did it in 15 minutes” comments are built upon a lot of external knowledge and experience. Of course, there is a relevant xkcd for that:
On the bright side, you can run both in parallel, and see which one you prefer. They’re just providing access to existing media folders (and indexing that media to grab metadata, album art, etc,) so they’re perfectly fine to run side-by-side. Many people (myself included) do so.
Thank you this was a really useful comment.
I happen to be an IT guy (but not much of a Networking guy) so between Claude and Stackoverflow I can probably set up "ancillary services", esp if there are general guides somewhere.
I'm definitely willing to spend more of my own time and money if at the end I have something I truly own. Bonus if I wind up understanding a little more tech in the process.
Also worth noting that Jellyfin has several known vulnerabilities. Nothing catastrophic, but there are a few “people who already know your library’s naming scheme can access media without authentication” types of things. If you follow the recommended guides exactly, it means you’ll end up with the exact same library layout as lots of other users. It can largely be solved by simply using slightly different folder names, but it’s still worth mentioning in case you want to avoid some random bot being able to access your library. And the Jellyfin devs have openly stated that they have no intentions of fixing them, because it would require a complete code rewrite.
Most people will say that it’s best to avoid exposing it to your WAN, and simply use a VPN to connect to your LAN instead. But that completely blows the aforementioned “friends and family factor” out of the water, because now you’re requiring them to figure out a VPN before they can even begin to access your server. And it also means that they can only watch on devices that will actually be able to run a VPN connection. So your grandma’s shiny new smart TV will be completely unable to connect (unless you feel like being the family IT support, and setting the VPN up on her router).
And while we’re on the topic of smart TVs, some of the most popular ones don’t have a native Jellyfin app. You can sideload on most of them, but (again) we’re considering that friends and family factor. If your grandma has to sideload the app before she can even access it, it’s a non-starter for many people.
On the other side of the same coin, Plex recently disclosed a password breach. Hackers got emails and password hashes. So there are benefits and drawbacks to both systems. Of course this is largely solved by not reusing passwords and simply resetting your password to something new, but that burden is on the individual users.
When I deployed FunkWhale, I set people up with sub:Sonic on their phones. That is working well (except for the complaint that FunkWhale is "boring" and doesn't have "features")
A plus is that FunkWhale has a default web-based player, so as long as the device (eg Smart TV) has a browser, it can stream. Kludgey, but usable.