We are apparently rolling out AI to handle support tickets. Keep getting told this is to reduce workloads and not to replace anyone which is obviously bullshit because they would cut staff if there was a reduced workload.

It's also bullshit because it's going to create so much extra work for me (2nd line) to unfuck the data damage that customers cause to their systems by blindly listening to the idiot LLM.

[–] rockerface@lemmy.cafe 6 points 2 days ago (1 children)

As someone often on the other end of this support situation, I just keep asking the AI to connect me to a human until it does. If I couldn't figure out the way to fix it myself, a glorified autocorrect definitely isn't going to.

[–] Korhaka@sopuli.xyz 6 points 1 day ago (1 children)

I had one for a phone call, I kept confusing it until it connected me to a human.

Apparently they don't understand postcodes read as "Alpha Bravo 1 2 Charlie 3 4"

[–] SleeplessCityLights@programming.dev 1 points 15 hours ago

That is kind of funny, sure it parses human speech but when you use the method for communicating letters and numbers very clearly, it breaks.

[–] dubyakay@lemmy.ca 4 points 2 days ago (1 children)

I'm in a similar situation, but ahead of you. Layoffs already happened in January. They've recently added a button to turn off AI summaries of emails luckily. The AI prefilled responses are still complete dogshit and no way to turn them off though.

[–] Korhaka@sopuli.xyz 2 points 1 day ago

We already had 1 round of redundancies about 18 months ago. The wankers up top said while we were profitable we needed to be more profitable.