Extremist positions and hate are held by actually only a few people, but with a lot of vested interests and power. Most people are decent and can't stand cruelty. But the few use bots and media control to spin their tale.

This is the reason why protesting works. Bots don't cancel their Disney Plus subscriptions, don't march on the streets, don't vote. Protesting sends those few a powerful message reminding them that the others are the majority.