this post was submitted on 17 Sep 2023
69 points (98.6% liked)
Asklemmy
43956 readers
1133 users here now
A loosely moderated place to ask open-ended questions
Search asklemmy ๐
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Care to expand on this ?
Of course.
Mostly pertaining to software related malfunctions, I've been on the helping end of so incredibly many "have you tried turning it on and off?" situations that I can't remember all of them. Aside from that, not knowing how antivirus works, not knowing how to search for fixes and solutions to common problems, not reading error descriptions or even how the basic device settings can/do impact performance, etc.
Many people I know don't know how to navigate their computer's or phone's OS and/or settings properly and don't understand basic descriptions of what functions and settings do, and they're around 25 yo. They can't troubleshoot hardware issues either, are unable to identify faulty components or peripherals correctly, and e.g. commonly confound RAM and HDD storage, be they related to phones, computers or other kinds of electronics.
Something stops working and it's immediately a) call the techy friend to get a free fix for zero effort, b) trade it in for another one/throw it away and buy a new one, or c) call an actual (or not so actual) expert. I mean often times it's not really that hard to solve the problems. It's always a faulty product, not the end user failing to identify proper use and how their electronics actually work.