this post was submitted on 16 Sep 2025
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Haha nice.
Sometimes there's just simple questions which are just like... leave you stumped as how to explain to them properly.
I think the scanner/printer divide is more because often there's a centralised printer in an office or something, but rarely is there a shared scanner. You'd have to walk over to it, place a document in, then walk back to your desk, run the scan, then walk to get the document again.
Yeah. Closest we come to something like that is either scan to email (directly from the printer) or scan to (network) folder. I've used both in the past, but both require a network connection.
If they had a network connection to the printer then the user would have direct access to it, and they wouldn't need a computer to act as a print server.
Hilariously, in that case, the printer has Ethernet, so it's entirely possible to do what they want. They just need to find a way to plug the printer into Ethernet. I explained this to them, they basically said that there was no way they could do that. Sure. Ok.
Hahah, they're actually equipped with RJ45 ports.
I don't think they understand that printer can connect itself directly to a network by the sounds of what you've been writing. And I don't believe they're incapable of understanding it. But it sure fucking felt that way a lot of the time with IT-support, and it wasn't about me being an autist, as none of those issues affected me in customer service jobs.
You should just set that up for them, then show how it works and then they'll go "aaaaaaaaa that's what you meant with all the annoying rambling phone call and emails I got from you after our last ticket"
I would, but I don't give any shits about them.
I would suggest it to my sales team to pursue it, but I couldn't be arsed to bother.
They want to be dumb, cool.
I was never senior enough to really ignore anything to be honest, didn't spend all that long in the field
I don't think they do... they just are?
Which is kinda sad. They can't help it. Well they could, if it weren't for their personalities, I guess.