Fuck AI

3977 readers

538 users here now

"We did it, Patrick! We made a technological breakthrough!"

A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.

founded 2 years ago

MODERATORS

VerbFlow@lemmy.world

MrMcGasion@lemmy.world

TootSweet@lemmy.world

BigMikeInAustin@lemmy.world

cynar@lemmy.world

drmeanfeel@lemmy.world

pavnilschanda@lemmy.world

CriticalMedicine@lemmy.world

WonderfulWanderer@lemmy.world

Communist@lemmy.ml

eatCasserole@lemmy.world

SpaceNoodle@lemmy.world

NutWrench@lemmy.world

Soup@lemmy.cafe

iAvicenna@lemmy.world

Tinks@lemmy.world

wizblizz@lemmy.world

corus_kt@lemmy.world

Prandom_returns@lemm.ee

TrickDacy@lemmy.world

TheFriar@lemm.ee

HawlSera@lemm.ee

andrew_bidlaw@sh.itjust.works

MeDuViNoX@sh.itjust.works

33550336@lemmy.world

Nougat@fedia.io

Lost_My_Mind@lemmy.world

Sterile_Technique@lemmy.world

Quill7513@slrpnk.net

glowing_hans@sopuli.xyz

e8d79@discuss.tchncs.de

ThefuzzyFurryComrade@pawb.social

378

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails (futurism.com)

submitted 3 days ago by ThefuzzyFurryComrade@pawb.social to c/fuck_ai@lemmy.world

51 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] ZDL@lazysoci.al 20 points 3 days ago (1 children)

Escalation to engineering is different from engineers answering the phones at the front line.

[–] TexasDrunk@lemmy.world 6 points 3 days ago

Yep. I did my time in the bullpen. I'm not answering everyday customer questions.

To be fair, I have the luxury of saying no. Not everyone does and I recognize that. It sucks to see folks whose time would be better spent fixing issues for everyone, making the platform more robust, or really (like actually, not executive level pie in the sky bullshit) planning next steps doing customer service.