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A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.

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Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails (futurism.com)

submitted 3 days ago by ThefuzzyFurryComrade@pawb.social to c/fuck_ai@lemmy.world

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[–] pelespirit@sh.itjust.works 44 points 3 days ago (2 children)

LMAO, the Swedish company is called Klarna:

After falling flat on his face with the AI gamble, Siemiatkowski is once again trying to set his company apart — this time by becoming the "best at offering a human to speak to."

[–] TexasDrunk@lemmy.world 20 points 2 days ago

Ok, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.

[–] Doomsider@lemmy.world 11 points 3 days ago

We are a different kind of company that doesn't use AI. Got to differentiate yourself yo.