this post was submitted on 05 Sep 2025
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UK government trial of Microsoft's M365 Copilot finds no clear productivity boost (www.theregister.com)
submitted 3 days ago by Pro@programming.dev to c/technology@lemmy.world
118 comments fedilink hide all child comments
 

cross-posted from: https://programming.dev/post/36865760

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[–] rebelsimile@sh.itjust.works 0 points 3 days ago (1 children)

That’s not what I’m asking. You designed or built something for some users. They didn’t like it, or didn’t use it as you expected. Was your response to change the software or blame the users for not using it correctly?

[–] sugar_in_your_tea@sh.itjust.works 1 points 3 days ago* (last edited 3 days ago) (1 children)

That depends on the issue. Sometimes it's a lack of training, sometimes it's obtuse software. That's a call the product owner needs to make.

For something like AI, it does take some practice to learn what it's good at and what it's not good at. So there's always going to be some amount of training needed before user complaints should be taken at face value. That's true for most tools, I wouldn't expect someone to jump in to my workflow and be productive, because many of the tools I use require a fair amount of learning to use properly. That doesn't mean the tools are bad, it just means they're complex.

[–] rebelsimile@sh.itjust.works 1 points 3 days ago (1 children)

Are you the person (alt) I was asking this of?

[–] sugar_in_your_tea@sh.itjust.works 1 points 3 days ago (1 children)

No. Is that a problem?

[–] rebelsimile@sh.itjust.works 1 points 3 days ago

Yes, because I was talking to the other person who’s been all over this thread talking about their specific experience.