I really think people blow this crying about Orcs out of proportion, there was NEVER an actually interesting villain in this game whose reasons of being a villain boil down only to "I'm an Orc, Goblin, Drow or other evil race". And saying a whole species is inherently evil effectively diminishes all evil they do because you are saying they never could choose not to do it, which reduces them to children who don't know better. People should move on and stop flooding my yt feed with identical videos repeating the same points.
This paradox, I.e., if orcs have free will, they can be truely evil, and not just a tool. But if they're predestined to be basically evil as a race, can they really have free will? I think is basically unresolvable. That's why Tolkien could never find a clear answer.