this post was submitted on 13 Jun 2025
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[–] spankmonkey@lemmy.world 75 points 2 days ago* (last edited 2 days ago) (3 children)

AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.

[–] hansolo@lemmy.today 21 points 2 days ago (1 children)

It is, but it's a use case that has a shitload of money behind it.

Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.

The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.

[–] PattyMcB@lemmy.world 10 points 2 days ago (2 children)

Always bet on the technology that porn buys into (not financial advice, but it damn sure works)

[–] kescusay@lemmy.world 7 points 2 days ago (1 children)

Oh my God... The best/worst thing about the idea of AI porn is how AI tends to forget anything that isn't still on the screen. So now I'm imagining the camera zooming in on someone's jibblies, then zooming out and now it's someone else's jibblies, and the background is completely different.

[–] JuxtaposedJaguar@lemmy.ml 2 points 2 days ago (1 children)

It's a solvable problem with larger context buffers, but the resource requirements grow exponentially.

[–] kescusay@lemmy.world 3 points 2 days ago (1 children)

Seems like it's cheaper and more efficient just to pay people to fuck on camera.

[–] JuxtaposedJaguar@lemmy.ml 1 points 1 day ago

Probably not if you factor in the inefficiency of human digestion and wages.

[–] spankmonkey@lemmy.world 6 points 2 days ago* (last edited 2 days ago) (1 children)

Are porn sites replacing staff with AI though? Not content since that comes from contributors for the most part, but actual porn site staff.

No idea honestly.

[–] JuxtaposedJaguar@lemmy.ml 2 points 2 days ago* (last edited 2 days ago)

AI-based romantic companions, sexting, and phone-sex are going to be huge if they aren't already. It's like "Her", because we live in a Black Mirror episode.

[–] TachyonTele@piefed.social 9 points 2 days ago (1 children)

They're trying to use AI to take over the overseas jobs that took over our jobs.

I feel no sympathy for either the company, the AI, or the overseas people.

It does make me smirk a little though.

[–] explodicle@sh.itjust.works 4 points 2 days ago

Why not the overseas people?

[–] DireTech@sh.itjust.works 4 points 2 days ago (2 children)

Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn't online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.

I fully believe they're at least as good as level 1 support because those guys are checking to see if you're the type to sniff stickers on the bottom of the pool.

[–] Kaboom@reddthat.com 11 points 2 days ago (2 children)

That can be accomplished with basic if-else decision tree. You don't need the massive resource sink that is AI

[–] DireTech@sh.itjust.works 1 points 15 hours ago

The kind of AI I mentioned isn’t a massive resource sink. I can run that sort of thing locally on my own computer. They don’t need supercomputers for level 1 material.

[–] pinball_wizard@lemmy.zip 8 points 2 days ago

Plus the halucination risk.

[–] BassTurd@lemmy.world 8 points 2 days ago (1 children)

Whenever I call in to a service because it's not working, when I get stuck talking to a computer, I'm fucking furious. Every single AI implementation I've worked with has been absolute trash. I spam click zero and yell "operator" when it says it didn't hear me or asks for my problem, and I've 100% of the time made it through to a person. People also suck, but they at least understand what I'm saying and aren't as patronizing.

[–] DireTech@sh.itjust.works 2 points 15 hours ago (1 children)

This was all via chat so much faster than the painful voice prompts. I agree those are terrible.

[–] BassTurd@lemmy.world 1 points 14 hours ago

I love text chats with a person, but I feel most of the time that when I start with a text chat with a bot and get transferred to a real agent, they ask all of the same questions, like info gathering name, phone, email, etc. it's almost as if the real people can't see the transcript of the conversation I had with the bot.

The thing is, most of those chats that I've worked with for years are simple chat bots, not AI, and those are plenty effective for their purpose. They have their preset question tree and that's it. I may also be a little skewed in my experiences compared to a lot of people, since I've worked in IT for over a decade, so often when in reaching out to service, it's something more advanced where I need a person to actually talk to. Also, anything billing or containing private information. I under no circumstances want that fed into an LLM or accessible to an AI agent so it can be shared accidentally to someone else.