this post was submitted on 07 Jun 2025
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When documentation is missing critical bits of information I don't know if its better than nothing. Spend ages and then have to raise a ticket saying its a bug because its not working as documented, when no documentation would have just been an instant ticket raised asking how its supposed to work. Because it turns out everything was working correctly and the customer had just set something up wrong but there was no documentation covering that bit so according to what we had, all looked good.