this post was submitted on 27 Nov 2023
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I’m not saying that AI will properly come for UX/UI teams.
It already is. AI is as you said not smart enough to evenly replace UX/UI teams, but managers and executives and csuite individuals don’t understand that. AI has been sold to them as a quick win that lowers costs. To give you an example, 3 members of our CX team were replaced by an annual license to Enterprise GPT-4 and some custom training for business stuff. In the last 2 months so much has broken down with it/hasn’t worked well and clients complained so now we are subcontracting a Bangalore firm to try and fix it. Pretty sure we’ve exceeded those 3 people’s salary costs by now.
Oh we're in agreement here. AI isn't coming for us, the bosses are.