this post was submitted on 16 Sep 2023
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Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.::With no official repair program and no parts, broken Pixel Watches are just e-waste.

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[–] Nath@aussie.zone 8 points 1 year ago (1 children)

I've had acceptable support for the pixel phone. I forget what went wrong, but I had a problem with one of my pixels, needed repair and they replaced it when it was just shy of two years old.

It sucked, because I had to send it to Hong Kong from Australia, and they then promptly sent me a replacement. But I was 5 days without a phone.

With Apple support, they have local presence and I've had same-day repair.

I have no intention of shifting away from Google. Their cloud service is great. I pay for it and my only complaint is there are stricter privacy policies on gsuite accounts that mean some Google services are incompatible. Which is a very clear endorsement of the old adage 'if you aren't paying for the service, you're the product'.

[–] WindowsEnjoyer@sh.itjust.works 8 points 1 year ago (2 children)

I've heard this story: https://www.theguardian.com/technology/2022/aug/22/google-csam-account-blocked

Imagine your primary email is no longer accessible. Your memories (images/video) is no longer accessible that dates back to 2014.

I am scared it might happen to me, so I am strongly considering moving away from Google products.

Yes, writing this from my pixel. Luckily, I can flash alternative OS to my Pixel, so I don't really mind having Pixel, but Google services? Nooo....

[–] nehal3m@sh.itjust.works 6 points 1 year ago* (last edited 1 year ago)

I am in the Apple ecosystem, but this strategy is universal. Every month I am reminded by my calendar to make a backup. That means:

A Photos export to flat file format for photo and video

An iCal backup (easily imported elsewhere)

A vCard backup of contacts

A bookmark backup

A to do list export by pasting to a .md

Same for notes

I like the easy way an ecosystem lets all my things play nice together, but I don’t want to be beholden to it. This is an acceptable workaround to me.

[–] Raxiel@lemmy.world 4 points 1 year ago

At the very least, periodic visits to Google Takeout.