One time I worked on a team that had a ridiculously high defect rate. Stuff was constantly getting kicked back from QA. Management kept piling on all kinds of convoluted processes to try to reduce the number of defects which only made things worse.

I started really hammering the need for doing a root cause analysis as part of bug/defect tickets. Don't just fix the bug. Make sure you understand what caused it and link the bug ticket to the ticket that caused it.

Big surprise (not really), 90% of the bugs and defects were being caused by like 3 people.

Your comment made me think of some of the PM's whining about adding one story point for doing an RCA because apparently it's better to just ignore the problem and keep pumping out shitty broken code as fast as possible.

[–] lemmeBe@sh.itjust.works 2 points 2 days ago

Yeah, that scenario sounds awfully familiar to me as well. 😅