this post was submitted on 19 Nov 2023
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[–] plz1@lemmy.world 81 points 11 months ago (3 children)

It'll be abusive to users, not customers. Their customers are advertisers, not the users.

[–] Rai@lemmy.dbzer0.com 28 points 11 months ago (1 children)

Normally I’d be like “oh god, semantics”

But fuck me, you’re not at all wrong and that’s important.

[–] seaQueue@lemmy.world 4 points 11 months ago (1 children)

If an online service is free you're not the customer, you're the product.

[–] Rai@lemmy.dbzer0.com 3 points 11 months ago

Quite aware, I read that a thousand times when I was on Reddit lawl

[–] Womble@lemmy.world 3 points 11 months ago

Not abusive to customers (advertisers) at first. Until they have a lock in and then they'll start abusing them too. That's the third step on the enshitification pathway.