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You can change the UI design to whatever you want with a custom CSS. Can make your own or there's a plethora of themes on GitHub. I remember trying one that replicated the Netflix app, and don't hold me to it but I think I saw a Plex one as well.
Also, regarding the metadata, there are options that auto populate it for you. Idk how it does it, but my haphazard library of torrents all had accurate metadata AND it downloaded the subtitle files as well.
Not the UI, the UX. The UI may be editable, but if I have to make my own UI to be happy with what it looks like or works like, then that's bad UX.
I get that sometimes those terms are used interchangeably, but they're not the same.
Sorry, I misread. What is bad about the UX exactly? You don't need to customize anything if you don't want to; "it just works". And I dont follow you on how having the option to customize things makes it a bad user experience. You're assuming the native UI is bad for some reason.
I've used Plex a lot too back in the day but there's nothing it provides that Jellyfin doesn't do out of the box + self-hosted + for free.
Being given the tools to customize something by hand is not the same as being offered enough option to simply choose what you want. Having a good UX means that there was a UI designer who alread did the customzing for you and you simply have click a button to apply it.
I barely even remember what the specific dealbreaker was, honestly. I was just dabbling, considering expanding my NAS and maybe getting the gear to dump my 4K BluRays. I gave Jellyfin a try first, I went through the setup process and I remember it being a) confusing to set up directly on my NAS, and b) very ugly.
I gave Plex a try to cover my bases and that looked better and got me up and running faster, so I just stuck with it. Easier remote access was a feature for me there, too, but the choice was made purely on the onboarding process, there was nothing activist to it. It's maybe the most user-level, unresearched decision I've taken on software in a while, honestly. I was already trying to figuring out the ripping and encoding at the same time, so I didn't want to put any additional attention on library management.
If anything I gave Jellyfin a bit more of a chance than I otherwise would have because I had heard a lot of angry chatter from people about Plex. I guess I came in after they made the changes that pissed people off and didn't mind the state of the current product without a frame of reference. I would have bailed if there was a subscription, but they do have a one-and-done purchase, so now I'm set up, it's working and I've paid them as much as I'm going to, so I'm fine with it. I do appreciate a free alternative existing, though.
I don't know if it's bad UX or UI, but I do agree there's something really disturbing with jellyfin's options and tweaks... More than once I lost my way and had to click on every option button again to find a specific thing to disable/enable something?
Now It's easier after I have passed some time in the options/user menu, but some tweaks and options are not very intuitive.
Other than that, Jellyfin is awesome and I can't believe something as good as Jellyfin is free and open source. Thanks to all devloppers behind this, I hope they will stay true to open source and jellyfin will last forever !! But I doubt it.