Well, fuck you, Cooler Master.
As soon as I turned my VPN off I was able to successfully send my RMA request.
this post was submitted on 25 Jan 2025
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No, I would rate-limit them. OP is getting a non-rate-limited block. If OP has an ISP problem where they can't access the site, this VPN may be their only option.
I think catloaf's idea is good, but no tech company accepts RMA requests by paper mail.
I think it depends on where the bottleneck is, and what they're actually trying to prevent, as to whether or not rate-limiting would actually help anything.
If they are blocking source IP addresses explicitly, it could be for a more specific concern we're not aware of, like trying to limit the amount of email "spam" that would be sent out from automated requests. A rate-limit wouldn't fix that issue, only slow it down.
We're all also assuming any of this is even intentional on their or anyone's part.