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Microsoft 365 sees 43% price hike thanks to Copilot — existing customers safe until renewal
(www.tomshardware.com)
this post was submitted on 18 Jan 2025
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You don't have to contact them anymore.
https://support.microsoft.com/en-us/office/switching-to-microsoft-365-personal-and-family-classic-plans-58342e83-38e7-4cda-b63b-88604a8fb7ef
That's what the support person said to me as well, but I didn't get that option when I tried to cancel the subscription. My guess is that it wasn't rolled out globally just yet, so if anyone didn't find this option you can just contact the sales team to downgrade.