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Discord sued by users claiming Nitro subscription is too difficult to cancel (www.dexerto.com)

submitted 1 day ago by moe90@feddit.nl to c/technology@lemmy.world

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[–] Blackmist@feddit.uk 26 points 12 hours ago (1 children)

I cancelled my Amazon Prime trial the other day, and in order to dissuade me the site switched to French...

Maybe just a bug (I tried again and it was in English) but the hoops sites make you jump through to cancel a subscription is ridiculous. Constantly asking you if you're sure, offering discounts, swapping the position and colour of the buttons... The Humble Choice one is particularly bad, and the final screen tells you you're cancelled and the prominent button signs you right the fuck back up again.

If you can sign up in one click, you should be able to cancel in one click.

You should be able to cancel ALL of this shit from your credit card provider/bank apps. One click, gone, bye-bye.

[–] albert180@discuss.tchncs.de 5 points 12 hours ago

You can cancel Billing Agreements in PayPal. It's quite convenient