this post was submitted on 16 Nov 2024
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Asklemmy
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Tech support for elderly.
I don't want to start it yet because of the obligation and enjoyment of free time. Once it starts reputation is everything, especially with the demographic.
You need patience, kindness, and a general enjoyment in helping others.
Have seen the need. And will increase as time goes on.
Support extending to personal traxjing sessions as well as just fixing basic shit.
One day.
Honestly just convincing old folks that "Hey whenever something stressful happens on your computer, please for the love of god just call me."
Is worth its weight in gold to prevent scams. A big thing scammer prey on is shame, blaming the individual. If there is someone they have paid to help them and trust to help them with any issue without judgement, I would hope they would lean on that person when scared by a scammer. So as long as it's for the right reasons I can see how cool that could be!
I do like the computer literacy classes that get ran for older folks, and the ones about avoiding scams. So I can see how this can be good!
Very good point. Eliminating shame gets them to be interested and ask good questions.
I have been side by side when someone got scammed. They're fucking scum.
She had the windows support scare ware. Called the number. They walked her through putting the remote desktop software. 10 downloads on the queue so they were patient.
Called while i was looking to see damage. Blocked number. They called again from a private line still in character as Microsoft support.
She had 2 factor because her daughter got her to do that so she was safe.
Shit is scary.
Super glad she had the support system to prevent that! People can end up homeless from one little mistake.
I usually try not to say "youtubers are making the world better", but the youtubers who are all about educating about scams and talking about how common they are and how anyone can fall for them I think does help. Everyone would like to imagine "I am too smart to fall for a scam, I'll know right away!"
But that's how they get ya!
The thing about IT for older folks is you have to be up for conversation too. Most of the customers I have only get out for church, so if I come out to see them it might be the first conversation they've had in days.
Geat point. Yes. It's a customer service job first. The it aspect is secondary to being able to connect with them.