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Beyond enshittification, why does tech oftentimes suck? (lemmy.ml)

submitted 2 months ago* (last edited 2 months ago) by Hammocks4All@lemmy.ml to c/asklemmy@lemmy.ml

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Sometimes I’ll run into a baffling issue with a tech product — be it headphones, Google apps like maps or its search features, Apple products, Spotify, other apps, and so on — and when I look for solutions online I sometimes discover this has been an issue for years. Sometimes for many many years.

These tech companies are sometimes ENORMOUS. How is it that these issues persist? Why do some things end up being so inefficient, unintuitive, or clunky? Why do I catch myself saying “oh my dear fucking lord” under my breath so often when I use tech?

Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix? Do these companies not have teams that test this stuff?

Why is it so pervasive? And why does some of it seem to be ignored for literal years? Sometimes even a decade!

Is it all due to enshittification? Do they trap us in as users and then stop giving a shit? Or is there more to it than that?

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[–] Carighan@lemmy.world 13 points 2 months ago

There's the compounding issue that something that seems simple on the surface, say, pairing a pair of bluetooth headphones, is a convoluted mess of super-complicated shit on a technical level.

And to even handle that, the engineer making the app that handles these does not know about how to sync an L and an R headpiece. And the person who knows about that does not know how to establish contact via bluetooth. Etc. It's layers upon layers upon layers of tricky technical stuff. Each of which has the ability to propagate buggy behavior both up and down the layers. And each engineer probably cannot easily fix the other layers (they're not theirs), so they work around the bugs. Over time this adds an insane amount of complexity to the code as hundreds of these tiny adjustments are spread everywhere.