this post was submitted on 24 Jun 2024
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Software just has to be good enough that people put up with it. Once you get users on the system, you make it difficult to move your data out which acts as a lock in mechanism. The company that can make a minimally usable product that people are willing to put up with will typically beat one making a really good product that takes longer to get to market.
To wit, WorkDay is universally regarded as trash. But companies keep writing checks, so employees on both sides of the time clock have to keep tolerating it
Another aspect of the problem is that people making the decision of what programs to use don't actually have to use them.
As long as the reports that the C-suite gets look pretty, that’s all that matters. Have seen that one from both sides.
“I need five developer hours to implement a UI for this manual process that is time sensitive and exposes us to significant risk if we screw it up. Oh, and I’m the only one who knows how to do it in prod, so we have a bus problem.”
“Nah, I want reports…. Wait, why did we write an HO4 policy in Corpus Christie, AFTER the hurricane warning was issued?”
“See above, and prioritise things that matter.”
yup
This is what I've seen too. Directors come back from a conference and suddenly we're learning a newer but objectively worse system. Obviously the grunts using the systems aren't consulted, but are expected to be team players through this educational experience.