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by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the 'anything less than 5 stars is actually bad' thing is disgusting as well - all modern companies do this.
Which department do you work in at Amazon?
Never seen any other retailer ask me to grade someone on their empathy. But keep calling people ignorant while having regular discussions, you're sure to win lots of friends that way. Classy.
Nowhere in my post did I even say anything positive about Amazon, I literally explained this as an industry phenomena... I work in this industry and exposed to this sort of stuff daily.
I do software engineering and data science for contact center software, I'm literally the expert on this topic in this comments section, talking about this. 🤦
Google, AirBnb, Amazon, Verizon, Blue Apron, Red Bubble, T-Mobile, GameStop....etc all contract out their contact center needs, almost every single company you interact with on a regular basis contracts out their support staff to a small handful of contact center companies. And all of these companies tend to operate effectively the same, and this is bog standard stuff.
This means that the call center practices being complained about is an industry problem not a problem with a particular company, Amazon in this case.
Accusing me of astroturfing as a way to dismiss my credibility and then claiming some sort of moral high ground is extremely toxic. I even explained that this isn't a good thing, yet somehow you completely missed that.
I explained in my post, fairly clearly. I suggest you reread it instead of stopping at the first sentence. It's clear that media literacy really has went downhill.
But unsurprisingly commenters like you like to jump to conclusions without actually understanding the words written in front of them. And instead of actually arguing the point resort to personal attack instead.
Don't be a dick.