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First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down. (www.bloodinthemachine.com)

submitted 4 months ago by yogthos@lemmygrad.ml to c/technology@lemmygrad.ml

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We live in a sci-fi dystopia.

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[–] Dendr0@fedia.io 13 points 4 months ago

Ha. Were I in that circumstance, seeing family photos and hearing my favorite music would just encourage me to go off. It'd remind me that Im a faceless entity in a massive, soulsucking corporation whose only motive is profit at any cost.

Seeing a family photo whilst a customer is being so dense science re-examines it's stance on alchemy... yeah, that's a headset toss and walk the fuck out.