this post was submitted on 04 May 2024
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[–] uber_chicken@lemmy.world 28 points 6 months ago* (last edited 6 months ago) (1 children)

I've tried to refund twice in the past 2 days with no luck. Would love to know what option people are selecting and what message they are including to steam to get it

[–] MisterFrog@lemmy.world 10 points 6 months ago (1 children)

Where do you live? Sprinkling in some consumer law may help

[–] uber_chicken@lemmy.world 11 points 6 months ago (2 children)

I live in France, so I would be covered by EU consumer laws. Not something I'm familiar with at all but definitely something that could help

[–] Natanael@slrpnk.net 12 points 6 months ago

Quote the right to have the advertised service delivered and that substantial changes can't be forced without a right for the buyer to refuse and cancel

https://www.europe-consommateurs.eu/en/shopping-internet/guarantees-and-warranties.html

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