this post was submitted on 28 Apr 2024
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231
Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 7 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world
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[–] SkyezOpen@lemmy.world 14 points 7 months ago (1 children)

Can't even describe how shitty meta support is. I ordered a quest 3 and some additionals, they mailed me everything except the quest and something else I didn't order. Obvious mix-up, yeah? Well it took 4 different support chats and 6 different "specialists" over a month to actually process a refund, and they were still somehow stuck on the idea that the courier missed a box. An additional box under the same tracking number as another box that was labeled 1 of 1.

[–] Veedem@lemmy.world 5 points 7 months ago (1 children)

Never, and I repeat NEVER, buy directly from most manufacturers. For whatever reason, their customer service on the consumer purchase side always seems to suck. Buy from authorized resellers who care more about the relationship with their customers.

[–] beefbot@lemmy.blahaj.zone 6 points 6 months ago (1 children)

Did… my dad the used car salesman write this? Your post sounds plausible, but.. sorry, NO ONE cares about relationships with customers. Every last company is enshittifiable & thus inherently untrustworthy

[–] Veedem@lemmy.world 4 points 6 months ago (1 children)

I have experience on the reseller side of the electronics business. I will tell you that most big resellers (Amazon, Walmart, Best Buy, etc) will do more in situations like this than the actual companies themselves. I’ve seen it a lot. Sure, it’s anecdotal evidence, but I’ve also read a ton of complaints over the years on Reddit of similar situations.

These first party manufacturers are manufacturers first and retail shops second (or third) so they put less effort on that side.