Lemmy Support

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If it's OK (non-spammy) to ask, I'd be grateful if anyone could check the login screen at https://futurology.today/ (self.lemmy_support)

submitted 1 year ago by Lugh to c/lemmy_support@lemmy.ml

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https://futurology.today/

The site is for a reddit subreddit ( r/futurology) making its fediverse migration. We're almost ready to launch, but some people seem to have trouble registering & logging in. Obviously we want to understand why before we open it up.

If anyone wants to help and has a few moments it would be great if you could test joining. If successful, leave a post/comment in the site's meta section. If not, could you leave a comment here, with a description of the problem and any error message. The developer has asked if you have problems with the site, could you try logging in a second time here - https://a.futurology.today/ (it will better track error messages).

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[–] AK77@beehaw.org 1 points 1 year ago (2 children)

I tried to create an account. I submitted my info, and got a Network Error banner, but was landed on the same page, with my info still in the fields. I checked my email in case it had actually gone through and I’d had a welcome email, but did not. So I re-entered the password/captcha and got a different error (I can’t remember, sorry).

Then I reloaded the registration page and tried again, but this time was told an account with my user/email already existed. I checked my email again, still no email. Then I tried to log in, but got the Email Not Verified error.

Still no verification email. Nothing in spam. Account was my user at your instance.

[–] AK77@beehaw.org 3 points 1 year ago* (last edited 1 year ago) (1 children)

@Lugh@futurology.today

Addendum: this may have nothing to do with your issues, but! the instance feddit.uk had all sorts of trouble with verification emails never even making it to the recipient spam folders, because the emails were getting flagged as spam/suspicious at the provider level, and they were subsequently blacklisted by Spamhaus.

I just looked on Spamhaus and futurology.today is not blacklisted, but you still may be getting flagged as spam at a higher (lower?) level than the user’s inbox filter.

feddit.uk ended up asking affected users to request verification directly via email, which were then manually approved.

[–] Lugh 2 points 1 year ago

Thanks, hadn't thought of that, we'll look at it.