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When / why / how did "I hope you are well" become a standard email intro? (lemmy.ml)

submitted 7 months ago by oxjox@lemmy.ml to c/asklemmy@lemmy.ml

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Practically every email I've received in maybe the past year has started with "I hope you are well". I even had an LLM draft a placeholder email for me and it started with the same thing. This has not always been the case and it's strange to me that everyone I interact with begins their emails with this line. Frankly, it's annoying AF.

What gives? Who started this? Why has it become so prevalent? More importantly, how do we stop it?

While I'm at it, if you work in tech / customer support, I urge you to speak with your supervisors to minimize the boiler plate copy paste trash you insert into your emails. People dealing with shit that's not working as intended or desired do not have the mental or emotional capacity to wade through your platitudinal nonsense. Get to the fucking point.

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[–] D61@hexbear.net 3 points 7 months ago* (last edited 7 months ago) (1 children)

Pretty sure nobody has any real idea how to send text correspondence anymore.

Like, I work in a building 10+ miles away from my boss and often communication is done through text, email, occasionally by voice, but almost never in person.

Every time I send a work email to my boss/coworkers, I find myself staring at the screen wondering..."Wait, is there any particular way to start these things? 'Dear So-n-So' is really weird. 'First/Last Name' seems fine unless I'm sending the email to multiple people, which happens pretty regularly. Would just jump straight into the body of the text, but that seems... wrong somehow... and potentially confusing if an email address is not something that is human readable or mixed in with a list of email addresses."

Eventually I just bang something out and figure, whatever, its not like 90% of my emails seem to get read by anybody anyways.

[–] oxjox@lemmy.ml 4 points 7 months ago (1 children)

If I'm sending it to one person I'll open with "First," or "Hey/Hi First,". For multiple people, "Hello,".

I like to get to the point and hope to influence others to do the same. I have other coworkers who send me messages in Teams that literally just say "Hello". I mean, come on. You're going to distract me with "Hello" and not ask me a question? I'm not responding to Hello or even can I ask you something. Of course you can ask me something, that's what I'm here for and that's why we have the ability to communicate with each other. Spit it out kid!

[–] D61@hexbear.net 1 points 7 months ago

"Hello" is probably the best answer but I find myself having a knee jerk "but it seems too informal to use in a work setting" that I will need to get over.