There are bots that tie in and store tickets several of my software vendors use them. When you have a problem you drop into a certain channel and make a request it issues you a ticket with a link creates a new channel that's just a conversation between you and support. At first it seems clergy but after you use it a couple of times it's reasonably slick

[–] MigratingtoLemmy@lemmy.world 3 points 8 months ago (1 children)

Why not just use Slack that likely has better integrations?

[–] linearchaos@lemmy.world 5 points 8 months ago (1 children)

A lot of people have discord, a lot less people have slack.

Slack is also starting to charge for those workflows. My slack bill at work is gone up 50% past what it was. And I'm now getting monthly warnings from using my integrations. They would like me to put a credit card into handle more jira tickets.

[–] ResoluteCatnap@lemmy.ml 3 points 8 months ago

You also need to pay to just have message history preserved on slack. Discord that information is there for free for as long as the server/discord exists.

I'm not saying people should use discord, but people are using it because it's free to use.