this post was submitted on 28 Sep 2023
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Where do you live?
American here who uses Amazon frequently (at least 20 times a year).
I'm not debating that frequently, I get the wrong order or something that's clearly fake. But if there's one thing, their support is top notch.
I got a $400 foldable bike that was broken on delivery because of bad packaging, and they said we're replace it. I said I'll keep it since I can still fix it and they discounted me 20% to repair it.
In my previous place, we had lots of theft. 1 out of 4 deliveries. Amazon replaced every single one, no questions. One wasn't even a theft, some neighbor accidentally took mine. I told Amazon and they said keep it.
Every other store, I always get shit. Walmart is the absolute worst. Target is significantly better. But Amazon, no questions asked for me.
I have a decade of stories like this of their support.