this post was submitted on 31 Jan 2024
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Good hosting? (mbin.grits.dev)
submitted 10 months ago by mozz@mbin.grits.dev to c/sysadmin@lemmy.world
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Does anyone have recommendations for good VPS Linux hosting places? I used to recommend DigitalOcean, but I'm having a subpar support experience currently that sets off some slight alarm bells such that I might want to look elsewhere. What's good?

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[โ€“] mozz@mbin.grits.dev 4 points 9 months ago (1 children)

Yeah. For years I was happy with DigitalOcean and had no issues, but this is the interaction I'm currently in the middle of:

  • I can't reach some particular other server; both of us can reach everyone else on the internet, just not each other
  • Contact support sending traceroutes
  • Support asks me to send mtr output (I mean... it's a little more detailed than the traceroute I guess, sure what the hell)
  • I do
  • Support asks if I'm running a VPN on my Linux server
  • Support tells me to disable my VPN
  • Support asks me to provide mtr output from a third place on the internet (which... he could do himself... I consider telling him to do it himself but decide not to). I send the mtr output
  • Silence for 2 days

I mean, it's far from an emergency but it doesn't inspire a ton of confidence. ๐Ÿ™‚

[โ€“] foggy@lemmy.world 4 points 9 months ago

Digital ocean changed the IP of a VPS I had like 30 clients on without my go ahead.

...

Yeah.