this post was submitted on 27 Jan 2024
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Sync for Lemmy

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I get it. Being a dev is hard. Sometimes you need a break.

However it takes a few seconds for LJ to pop in and say "all is well everyone I'll be back soon!" Like, Mr. Dawson, just copy and paste that sentence and everything would be fine.

I'm irritated because the man is selling a relatively expensive app that even has a $100 purchase option and disappeared for months on end with complete silence. I think if you're selling an app with these kind of price points it's important to reassure your community it's not abandoned by simply acknowledging your existence once a month.

It's especially important on the fediverse where projects are abandoned frequently with little fanfare. The difference being most of these projects are donated time without a ticket price. Can we PLEASE get something here, LJ? Especially for us $100 patrons as to not feel duped? Even if you just say, "yeah I'm done, sorry" I'd appreciate it. As it stands Sync has broken features and bugs galore so I've already moved on to Boost, but I'd be very happy to hear things will either be A) fixed soon or B) abandoned so I can just uninstall sync from my phone.

Thank you.

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[โ€“] WarmSoda@lemm.ee 46 points 1 year ago (7 children)

I don't use sync but a quick look at the authors profile shows he updated the app a month ago.

But yeah, before that there was a four month gap in communication. I agree if you're going to charge money for something you really need to supply customer support as well.

[โ€“] jeze3D@lemmy.ml 18 points 1 year ago* (last edited 1 year ago) (3 children)

The android app hasn't seen an update since Lemmy .19 which we're now on .19.3. That was back in November of 2023. LJ hasn't made a Lemmy post in over 2 months. If this was FOSS software I wouldn't be complaining, but Sync has pricey features that carry with it an obligation of better support/communication with your users.

In his defense he put in hella hours to get it where it is. I agree he should give more feedback though. He was MIA when someone pinged him in the discord about the breaking changes of 19 and he chimed in and updated it. I was active in the discord and was in the closed beta. He did a LOT of work around the clock. Here's to hoping he comes back with more frequent (even if minor) updates.

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