this post was submitted on 16 Jan 2024
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It depends on the how the contract is written but generally billing a client the full time to develop an existing feature that "could be turned on in 10 min." is a good example of fraudulent misrepresentation. A business/industry that replies on that (like your example) is a racket.
Yes, I understand that's how the world of 'software as a service' works and yes I am calling it a racket.