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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] AA5B@lemmy.world 1 points 10 months ago

Those jobs may be important but they’re not the customer’s responsibility. My goal is to get out of there as conveniently as possibly for me, and sometimes that involves self-checkout.

Of course I was recently on the other side of this conversation when trying to buy beer at self-checkout. The other person claimed it’s easy, but I claimed the extra steps and edit made it less convenient